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Growth of 800 Phone Numbers in the Business Industry

Growth of 800 Phone Numbers in the Business Industry

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December 29, 2012
Technology
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Communication is one of the main factors that determine the success of any organization. And to attain effective communication, it is essential to understand how the people you are interacting with may interpret your message. This also applies for businesses that wish to establish effective communication with clients to promote their products and/or services.

Given the constant changes in technology, there have also been various development on communication in general. The telecommunications sector, in particular, has experienced a number of advances – a far cry from the first telephone invented by Alexander Graham Bell. This explains why many companies have sought phone services to help them improve their current business operations. Most of them use 800 phone numbers, which to date have been beneficial and advantageous to many consumers.

Advancement of the toll-free numbers

During the 1960s, only one company had an absolute monopoly on assigning these types of to subscribing customers. The billing during that period was based on average hours usage per line per month. This kind of billing required users to adjust their active lines based on actual peak hour usage to avoid buying hours at higher low tier rates. Usage would account 13-15 cents per minute depending on the traffic being billed.

From 1984 to 1993, changes in the system developed. Toll-free customers were locked into a system that led them to the telephone carrier that assigned them their numbers (these days, a toll-free number can come bundled in, like with RingCentral). In 1993, the implementation of 800-number portability was enacted by which toll-free numbers are not associated with a particular telephone carrier. 800 subscribers can switch to another carrier without having to change their toll-free number. Before toll-free number portability, toll-free subscribers were locked into their carriers and could not change those carriers without altering their numbers. Also, these numbers became a viable business tool with the use of Vanity Numbers such as 1-800-FLOWERS. With these modifications, rates have continued to fall and the majority of large consumers are now opting for toll-free services for less than 2 cents per minute. Because of its popularity, the 800 area code ran out of available numbers, so additional area codes (currently, 855, 866, 877, 888) were added to meet the increased demand.

Toll free number dilemmas and assistance
To avoid problems on your toll free number, bear in mind that it is illegal for providers to reserve a number for the use of a future consumer. It is also prohibited for subscribers to hoard and sell toll-free numbers. So if you choose to alter service providers, you need to be able to transfer your toll-free number properly. A good service provider that claims to be dependable should have the ability to make the shift with no service interruptions at all.

For problems concerning a toll-free service, you may resolve it with your service provider. If you think it needs action from a higher authority, you may also file a complaint with the Federal Communications Commission. With a good and able service provider, you can appreciate the benefits of a toll-free number in no time.



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