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Please Give Us a Call: Ways and Opportunities to Use Your Business Phone

Please Give Us a Call: Ways and Opportunities to Use Your Business Phone

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December 26, 2012
Technology
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A business phone can easily serve as one of your best business partner. It can help you get the client you most desire or even the client you least expect to be interested in your business. This is because communication through phone is as good as having a face-to-face conversation with another person. Different from an email, a phone call allows you to obtain the response you need from the other person easily, and give back an immediate answer afterwards. Whether you are managing a small enterprise or a huge venture, using your phone to contact your clients and potential associates means that you are serious in doing business with them and that you value direct and upfront correspondence.

However, there are a few things you need to consider in order to put your phone into good use. Calling your customers and asking them to call you back involves giving significant amount of time and attention from both sides. Because of this, you must make sure that you are ready to show them your share of effort, especially when you are trying to establish partnership or retaining valuable clients. This is best done through investing in a reliable phone service– one which allows you to connect to your customers wherever you are, at any time of the day.  Once you have your own business phone, you can make use of the following ways to encourage business growth through phone calls. Some service packages, like a RingCentral business phone, can even be tailored to prioritize the feature that you use most.

Through Email

If your customers sent you an email regarding your product or service but did not include other contact details, it is appropriate to give them a reply through email as well. Indicate that you can further answer their queries through phone. At this point, you must give them all the possible phone numbers through which they may contact you. Remember to clearly state the reasons why they need to call you back or the advantages of calling you instead of sending emails back and forth.  If possible, list the agenda of the phone meeting in your email.

Through Voicemail

Usually, when customers send us an email or message through our company website, they leave their contact information. In this case, you are obliged to call them back. However, there are instances when you are redirected to a voicemail, which is one of the basic features of any phone service. Nevertheless, inform them of your purpose for calling and state your business phone numbers accurately. Keep your message short but avoid hurrying as you give your contact numbers. Pronounce number words clearly and use conventions. For example, say one-eight hundred (1-800) instead of one-eight-oh-oh.

Through a Website

Potential customers often visit websites to find more information about companies. If they find your services or products interesting and valuable, they usually visit your Contact Us page to send an inquiry. Thus, you have to make sure that you have listed every relevant contact detail on that page. Try not to simply include your number and email address or direct them to an inquiry form. You have to note which option you can best address their queries. If you think that calling you is the fastest way for them to receive answers, place your number on top of the choices. Since you have invested on your business phone, it is only wise for you to maximize its use.

Nancy Perkins

Nancy Perkins found her love for writing when she was 12. She still carries the passion she had then and is looking forward to writing for different high profile websites.

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